So You Think You Know Your Customer.

๐—ฌ๐—ผ๐˜‚ ๐—ง๐—ต๐—ถ๐—ป๐—ธ ๐—ฌ๐—ผ๐˜‚ ๐—ž๐—ป๐—ผ๐˜„ ๐—ฌ๐—ผ๐˜‚๐—ฟ ๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ... ๐—จ๐—ป๐˜๐—ถ๐—น ๐—ฌ๐—ผ๐˜‚ ๐——๐—ผ๐—ปโ€™๐˜.

Your teams talk about ICP as if it is one definition. It isnโ€™t.

Sales frames it by who closes.
Marketing frames it by who responds.
Product frames it by who uses the platform.
CS frames it by who renews.

Each view is logical.
None reflect the same customer.

The drift shows up in pipeline quality.
Reps qualify deals that never convert.

Marketing optimizes for engagement that does not predict revenue.
Products built for a user that do not strengthen retention.

This is ICP Drift.
The confusion starts months before the missed quarter.

You recover alignment when the ICP becomes a single truth updated at the same cadence as the market shifts.

The question is simple.
๐™’๐™๐™ž๐™˜๐™ ๐™ซ๐™š๐™ง๐™จ๐™ž๐™ค๐™ฃ ๐™ค๐™› ๐™ฉ๐™๐™š ๐™„๐˜พ๐™‹ ๐™ž๐™จ ๐™ฎ๐™ค๐™ช๐™ง ๐™ฉ๐™š๐™–๐™ข ๐™ช๐™จ๐™ž๐™ฃ๐™œ ๐™ฉ๐™ค๐™™๐™–๐™ฎ?